Refund Policy
Last updated: June 13, 2025
STRICT NO REFUND POLICY
Once payment is confirmed, NO REFUNDS will be provided under any circumstances.
1. No Refund Policy Overview
ATS-ResumePro operates under a strict no-refund policy. This means that once your payment of ₹99 is confirmed and processed, no refunds will be issued under any circumstances.
This policy exists because our professional resume writers begin working on your resume immediately after payment confirmation.
2. Why We Have This Policy
Our no-refund policy is in place for the following reasons:
- Immediate Service Delivery: Our team begins working on your resume within hours of payment
- Personalized Service: Each resume is handcrafted specifically for your profile
- Professional Time Investment: Our experts invest significant time and expertise in each resume
- Digital Delivery: The final product is delivered digitally and cannot be "returned"
3. What This Means for You
❌ No Refunds For:
- • Change of mind
- • Job search success/failure
- • Personal financial issues
- • Duplicate orders
- • Technical issues on your end
- • Dissatisfaction with job market
✅ What We Guarantee:
- • Professional quality resume
- • Delivery within 48 hours
- • ATS-optimized format
- • Error-free content
- • Personalized to your profile
4. Before You Pay - Important Checklist
🔍 Please Review Before Payment:
5. Service Delivery Issues
If you experience legitimate service delivery issues, please contact us immediately:
📞 Contact for Delivery Issues:
Email: support@nexoul.store
Subject: Delivery Issue - ATS-ResumePro
Response Time: Within 4 hours during business hours
Note: Delivery issues do not automatically qualify for refunds but will be resolved on priority.
6. Alternative Solutions
Instead of refunds, we offer:
- Service Recovery: If there are genuine quality issues, we will work to resolve them
- Communication: Direct contact with our support team for any concerns
- Future Credits: In exceptional cases, credits toward future services may be considered
7. Legal and Dispute Resolution
By using our service, you acknowledge and agree to this no-refund policy. Any disputes regarding this policy will be handled according to Indian law.
Important: This policy is clearly stated before payment and forms part of our Terms of Service. Payment confirmation indicates acceptance of this policy.
8. Contact Information
For questions about this Refund Policy:
Email: support@nexoul.store
Subject: Refund Policy Inquiry - ATS-ResumePro
Business Hours: Monday - Friday, 9 AM - 6 PM IST